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Rev 0 11/8/2022
Effective: November 8, 2022
1. What information Do We Collect?
We collect any information that you provide to us on the Site. Also, some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Site.
We collect information you choose to provide to us through the Site, such as your name, email address and/or phone number if you seek to communicate with us via email or phone.
We may also automatically collect certain information when you visit, use, or navigate the Site through cookies and similar technologies. A cookie is a small data file that is written to your device’s hard drive when you visit a website. We use "cookies" on some of the pages on this Site. If your browser is not configured to block cookies for the site, you consent to the placement of cookies on your device. You are always free to decline our cookies if your browser permits, but you may not be able to use certain features on our Site or may be required to re-enter information more frequently during your session. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as you IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information.
The information we automatically collect is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes, and may include:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Site and which we record in log files. Depending on how you interact with us, this log data may include information about your activity on the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use) and device event information (such as system activity, error reports (sometimes called “crash dumps”)).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Site. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider, and/or mobile carrier, operating system and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Site. For example, we may use GPS and other technologies to collect geolocation data from your mobile device that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your mobile device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. How Do We Use Your Information?
We process your information for legitimate business purposes, for compliance with our legal obligations or other legal purposes, and/or with your consent.
We use the information we collect to assist us in providing you with information, to perform analytics and evaluate the effectiveness of our Site, to maintain and improve the Site, to communicate with you about the Site or our products and services, or for other legitimate business purposes.
If there is an unanticipated use for the collected information not previously disclosed in this Policy, we will post the Policy changes on this Site to keep you notified. If you are concerned about how your information is used, it is a good idea to periodically check this Policy.
3. Will Your Information Be Shared with Anyone?
Energy Northwest will never sell your information or intentionally share data that is collected about you with data brokers.
4. Filing a complaint
If you believe your customer information has been sold or disclosed by EN for the purposes of marketing services or products to the customer who does not already subscribe to that service or product, you can present a complaint by submitting a request for an investigation in writing that includes:
A short statement describing the circumstances and the information that the customer believes was disclosed
The written request must be mailed to or emailed to:
Energy Northwest General Counsel
MD 1020 - Customer Privacy Complaint
PO Box 968
Richland, WA 99352
5. How Do Third Parties Collect Information on the Site?
EN does not control these third-party technologies and their use is governed by the privacy policies of those third parties. If you have any questions about the privacy practices of any such third party, you should contact the responsible provider directly.
6. What Are the Privacy Policies for Third Party Sites You Access from this Site?
7. How Do We Protect Children Using the Internet?
Our web site is not directed to children under 13. We do not knowingly collect personal information from children under the age of 13. We also have no knowledge that we collect data from any website that collects data from users of a website or service directed to children under age 13. If we determine that a child under 13 has provided personal information to us in violation of this Policy, we will delete that information as soon as practical. If you become aware that such information has been provided to us by a child under 13, please use the contact information below to submit a request to delete the information.
By mail or email:
PO Box 968
Richland WA 99352
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We strive to make this is a secure Site by implementing an information security program that contains administrative, technical, and physical controls. But, information transmitted via e-mail is not always secure or encrypted. Also, it may be possible for an unauthorized person to gain access to your information notwithstanding our use of security measures. Therefore, please note that you enter information in this Site and communicate via e-mail at your own risk.
We accept no responsibility or liability for any loss or damage arising from the use of e-mail or their attachments, or for any viruses or errors or delays in the contents that result from e-mail transmissions.
We may update this Policy from time to time and encourage you to periodically review this Policy for any such changes. The updated version will be indicated by an updated “effective” date and the updated version will be effective as soon as it is accessible. By your continued use of this Site, you acknowledge that you have read, understood, and agreed to be bound by the current Policy posted on the Site at the time of your visit.
9. How Can You Contact Us about this Policy?
If you have any questions, comments or believe this Site is not following this Policy, please contact us at:
Rev 0 11/8/2022
PO Box 968
Richland WA 99352
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